Mixer & Pack revolutionises its plant operations with EQM and Microsoft
Technologies
Dynamics 365 Remote Assist
Dynamics 365 Guides
Dynamics 365 Finance & Supply Chain Management
Sector
Manufacture and distribution of cosmetic products
Size
€73 M
600 employees
Countries
Spain
Mixer & Pack, founded as a family business in 1994 and specialising in the design, development, manufacture and regulation of perfumes and cosmetic products worldwide, has entrusted EQM with the design and deployment of an ambitious and innovative mixed reality project that has revolutionised its plant operations.
Mixer & Pack, which has become the leading partner in perfumery and cosmetics for the world's most prestigious brands, is thus continuing its digital transformation process, positioning itself as one of the most cutting-edge companies in its production chain.
The keys to success
Implementation of Mixed Reality solutions, Dynamics 365 Remote Assist and Dynamics 365 Guides with the aim of increasing efficiency in the areas of support, maintenance and training. Migration to Dynamics 365 Finance & Supply Chain Management for the integration of all areas and optimisation of their processes.
How we achieved it
Objective: To promote mixed reality through Dynamics 365 Remote Assist and Dynamics 365 Guides for maintenance, support, and training areas.
Dynamics 365 Remote Assist:
- It allows plant operators to share what they see with remote experts in real time and get the help they need while keeping their hands free with HoloLens or other mobile devices.
- It avoids unnecessary travel, reducing costs and potential delays with remote inspections via videos, screenshots and annotations made on devices.
- Remote assistance also relies on Microsoft Teams for meetings and direct contact via video conferencing, leveraging communication and collaboration capabilities, as it allows documents to be opened and sessions to be recorded thanks to Teams.
- Similarly, Hololens allows the integration of Power Apps and Power Platform, facilitating access to information from ERP or any other data source.
Dynamics 365 Guides:
- Assist factory workers in learning complex tasks related to the use of production machinery, reducing errors, improving their training and continuous processes with online guidance at their own workstation.
- Enhance remote collaboration and provide employees with step-by-step holographic instructions to use where the work is performed.
Dynamics 365 Finance & Supply Chain Management:
- Integration of all areas and optimisation of the supply chain.
We have relied on EQM as our technology partner for two main reasons: because we were convinced by their technology proposal and because they have a powerful team behind them that supports us on this journey, which is new to us.
Would you like to find out everything we can do for your business?
If you would like further information, please do not hesitate to contact us. We will be delighted to assist you.
