Microsoft Dynamics 365 Customer Service

Interact with customers on any channel or device

Effortlessly create support experiences
Make it easy to find answers through self-service, the community or social channels. Smartly distribute cases from any channel to the right agent for quick resolution.

Harness artificial intelligence techniques with virtual agents
Automate resolution and free up agents for higher value interactions. Based on the most effective AI platform on the market, service bots are smart, fast, and always available.

Solve problems with predictive assistance
Keep customers happy by avoiding customer service and support issues. Analyse data from linked devices and take action before red flags turn into problems.

Provide fast and personalised customer service and support services

Guide agents for optimal results
Smart automation dynamically leads agents to the right actions, revealing relevant information when needed through a simple interface.

Personalise service with an overall view of the customer
Deliver value at every touch point. A 360-degree view of each customer's journey allows agents to anticipate needs and personalise each interaction.

Train agents using artificial intelligence techniques
Train agents to be more productive and avoid scaling to higher levels. Agent service bots use contextual data about customers and your business to make smart recommendations.

Seize revenue-generating opportunities
Use customer service and technical support as an upsell and cross-sell opportunity, empowering agents with machine learning-based recommendations.

Learn with every interaction

Learn from your customers
Create opportunities to enhance the service experience through direct comments in surveys, discussion forums, and social media listening.

Turn insight into action
Improve service through targeted analysis of contact centre operations and critical business data. Encourage optimal behaviour with individual games and team competitions.

Accelerate onboarding and adoption
Quickly onboard new agents and keep them informed about new features and best practices identified through adaptive app learning that is always available.

Enable an agile technical support model
Optimise staffing levels and allocate resources based on popular channels, common issues, and the skills needed to deal with daily and more prolonged fluctuations.

Innovate with a modern and adaptable platform

Adapt quickly
Reduce time to market and tailor the application to your needs with visual editors and no-code tools to easily create and deploy web and mobile applications.

Unify your service environment
Automate processes in different Dynamics 365 applications and third-party systems to improve engagement experiences.

Invest with confidence
Trust Microsoft's cloud platform to reduce the cost and complexity of operating a global infrastructure, and rely on our state-of-the-art data centres to protect your data.

Drive innovation
Transform customer interactions through in-depth insight into artificial intelligence to help your teams achieve desired business results.

OTHER SOLUTIONS FOR YOUR COMPANY

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