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What you need

Improve business processes and customer service

In a market where differentiation and customer experience are key, improving your business and customer service processes is no longer an option: it is a strategic necessity.

Connect better with your customers, optimise your sales processes and build lasting relationships.

Organisations that successfully integrate sales, marketing and customer service in an intelligent manner achieve:

Capture more opportunities and convert them into sales.

Offer personalised and proactive service.

Build customer loyalty and increase long-term value.

Better coordinate sales and support teams.

How does EQM assist you?

At EQM, we specialise in implementing and optimising Microsoft Dynamics 365 solutions focused on sales and customer service, as well as developing artificial intelligence projects to anticipate needs and improve service.

Our objective is:

Unify and optimise your business processes, improving collaboration between marketing, sales, and customer service.

Drive the digital transformation of your sales department, helping your team to be more productive, agile and customer-focused.

Facilitate the adoption of business solutions to improve customer relationships and create memorable experiences.

Solutions that transform your business relationships

We work with the most comprehensive Microsoft ecosystem, focused on helping you sell more and better, and offer exceptional service.

Microsoft Dynamics 365 Sales

Complete sales cycle management, from lead generation to closing, with AI to prioritise opportunities and increase conversion.

Dynamics 365 Customer Service

Omnichannel customer service, incident management, knowledge base, and support automation.

Dynamics 365 Customer Insights

360º view of the customer, advanced segmentation, behavioural analysis and personalisation of experiences.

Power Platform & Copilot

Task automation, intelligent assistants, and development of no-code solutions tailored to your business flows.

Microsoft 365 & Microsoft Fabric

Improved collaboration between sales and customer service teams, with unified and accessible information.

Over 25 years of experience

In digital transformation and business management solutions.

Experience and satisfaction

  • Over 400 successfully implemented projects, including sectors with complex sales cycles and multi-channel environments.
  • Specialists in CRM, sales, and customer service, with a practical and results-oriented approach.
  • Technical team with over 15 years of experience developing solutions on Dynamics 365, fully consolidated and trustworthy.

Capacity and guarantees

  • We apply best practices in business processes and customer relationship management.
  • Highest level of Microsoft certification in Dynamics 365 solutions.
  • Project audits carried out in collaboration with Microsoft for high-level clients.
  • Self-financed business model: stability, independence and commitment to each client.

Commitment and transparency

  • At EQM, we only recommend what you really need, without oversizing or forcing licences.
  • All our clients are a priority, regardless of size or sector.
  • Zero turnover in our project teams: a guarantee of continuity and quality.

Take a qualitative leap forward in your customer relationships

Boost your sales, improve customer loyalty, and professionalise your customer service with EQM and the most advanced Microsoft solutions.

Request a free, no-obligation consultation now, and one of our experts will contact you to analyse your current situation and propose solutions tailored to your circumstances.

Would you like to hear first-hand how we have helped other companies like yours? We would be delighted to put you in touch with some of our customers so that you can learn about their experience with EQM.

It's time to transform your business processes. Shall we talk?

Everything you need

You can fill out the following form to request more information, a demonstration of our solutions, or to contact an expert.





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