Microsoft Dynamics 365

Microsoft's intelligent cloud to turn processes into real growth

Dynamics 365 is Microsoft's suite of business applications that unifies CRM and ERP on a single cloud platform. It connects data, people, and processes so you can make decisions with AI, automate critical tasks, and scale your business with confidence and agility.

Dynamics 365

Dynamics 365 Solutions

Everything you need, perfectly integrated and ready to grow

Customer relationship management (CRM)

Sales: Opportunity management, sales forecasting, and commercial productivity with AI.

Customer Service: Omnichannel customer service, self-service, and knowledge base.

Field Service: Field technical service, planning, and proactive maintenance.

Customer Insights (Data & Journeys): Segmentation, campaign orchestration, and CDP for 1:1 experiences.

Customer Voice: Real-time surveys and feedback.

Operations and finance (ERP)

Finance: Global financial management, faster closing and compliance.

Supply Chain Management: Connected planning, manufacturing, warehousing, and logistics.

Commerce: Unified retail and e-commerce (POS, promotions, inventory).

Project Operations: From pre-sales to invoicing in service projects.

Business Central: All-in-one ERP for SMEs: finance, purchasing, inventory, projects, and sales.

Industry, safety and added value

Fraud Protection: Payment and identity protection with AI.

Remote Assist & Guides (MR): Support and training with mixed reality (HoloLens/AR).

Powered by Microsoft Cloud

Integración nativa con Microsoft 365, Teams, Power Platform (Power BI, Power Apps, Power Automate, Copilot Studio) y Azure.

Application availability may vary by region and licensing. We help you select the optimal combination for your needs.

Benefits for your organisation

Measurable results, not just functionality

360º visibility of the business: unifies customer, sales, operations and financial data.

Faster decisions: analytics and Copilot with actionable recommendations.

Automated processes: fewer manual tasks, fewer errors, greater productivity.

Scalability and security: Microsoft cloud architecture with regulatory compliance.

Superior customer experiences: personalisation, omnichannel and minimal response times.

Accelerated time-to-value: ready-to-use templates, best practices, and connectors.

Optimised total cost: modular licences, pay-per-use and reduced IT workload.

IA integración

Why implement Dynamics 365 with EQM?

We specialise in transforming processes into competitive advantages:

Experts in Microsoft Dynamics 365 and Modern Work: in-depth knowledge of CRM, ERP, and Power Platform for high-impact projects.

Value-oriented implementation methodology: discovery, agile design, rapid pilots, and wave deployments with clear KPIs.

Real sectorisation: templates and accelerators for manufacturing, distribution, retail, professional services, and SMEs.

Seamless integrations: we connect Dynamics 365 with your systems (commerce, logistics, banking, legacy) and with Microsoft 365/Teams.

Data governance and security: data model design, quality, privacy, and compliance from day one.

Adoption and cultural change: enablement plan for users, training, and ongoing support.

Support and evolution: AMS, functional roadmap, and exploitation of new Copilot and generative AI capabilities.

With EQM, each iteration delivers tangible value: productivity, savings, and better decisions.

Let's take the next step: from idea to return

At EQM, we help you implement Dynamics 365 with assurance, experience and industry insight.

Request a free, no-obligation consultation, and one of our experts will assess your current situation to design a tailor-made proposal.

Would you like to meet and talk to other companies in the industrial or logistics sector that already use this solution? We can put you in touch with them so you can learn about their real experience with EQM.

Everything you need

You can fill out the following form to request more information, a demonstration of our solutions, or to contact an expert.





    Thank you for your message.

    We will contact you as soon as possible!